Spotlight What Matters Most in Your Customer Conversations
Spotlight Summaries are here to shine a light on key trends in your conversations. This new feature analyses multiple interactions
Analytics Innovation Award Finalists
It's exciting times around EdgeTier HQ. We're delighted to be in the final of the Analytics Innovation Awards. The award recognises the use of a progressive, analytics-based approach to solve a business challenge or to create new business opportunities. We like the sounds of that. Contact Centre Monitoring and Alerting The award is given to…
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24 May 2021
It’s exciting times around EdgeTier HQ.
We’re delighted to be in the final of the Analytics Innovation Awards. The award recognises the use of a progressive, analytics-based approach to solve a business challenge or to create new business opportunities.
We like the sounds of that.
Contact Centre Monitoring and Alerting
The award is given to a business or technology that has analytics at its core. That’s why we’ve submitted our monitoring and alerting AI software. Our software monitors all of your customer conversations and contact centre activity for unusual patterns and anomalies.
Good Company
The final takes place live on June 17th at 3pm and there are some big names in the final.
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Fixing Confusion: Elevating emotion detection for smarter customer support
We’ve just added confusion detection to our emotion analysis tools. Now, you can easily spot when customers are confused, allowing
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What’s New at EdgeTier: Anomaly detection summaries & agent QA wrapped for 2024
Discover how EdgeTier’s latest AI-powered updates can optimise your contact centre, including anomaly detection summaries, agent QA, and custom charts.
Customer-Focused Leaders Trust EdgeTier
Haley Abbott
Project Manager & Salesforce Program Manager
"The average response time for post-booking type emails is about five hours. Previously, it was over 24 hours."
Afroditi Pina
Director of Customer Service
"It has reduced the time for the quality assurance process as it provides clear data and a very robust direction on where to look and what matters the most."
Vladimir Greavu
BBG Director of Customer Service
"I specifically liked the flexibility. I liked the can-do attitude. I always felt supported. There hasn’t been any single point in our journey where EdgeTier has said no."
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