EdgeTier now integrates with Zendesk Eventbridge
We’re happy to announce that EdgeTier has built an integration to work with the data streaming platform Amazon Eventbridge with
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EdgeTier Conversation Intelligence Library
Learn more about EdgeTier products, customer service best practices, and discovery how customer service automation and AI can give your contact centre the competitive edge.
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Where and Why to apply AI in your contact centre
The world of Artificial Intelligence is broad and complex, and definitely difficult to penetrate for the uninitiated. The most commonly
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AI Powered Quality Assurance (QA) and Agent Reviews
The Quality Assurance Process To keep track of, and improve, customer experience at the contact centre, the management of contact
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Is a Lack of Personalisation Driving Down Customer Experience Scores?
Humans versus technology. High quality conversations or faster response times? This is the dilemma that the vast majority of companies
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Enhancing Customer Service Performance With AI – Interview
Bart, CTO at EdgeTier, gave an interview with Eline Chivot from the Center for Data Innovation recently, discussing how artificial
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Why Bother Assisting Agents In Customer Service?
The role of a customer support agent What does it mean these days to be a customer support agent? It
