Modern Quality Assurance: How to do customer service QA the right way
Make agent QA both effective and efficient by blending AI and human expertise.
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EdgeTier Conversation Intelligence Library
Learn more about EdgeTier products, customer service best practices, and discovery how customer service automation and AI can give your contact centre the competitive edge.
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Celebrating Our ISO 27001 Certification: What It Means for You
At EdgeTier, we’re thrilled to announce that we have achieved ISO 27001 certification, awarded by the British Assessment Bureau. This
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What is Good Customer Service?
We all know that good customer service is important, but what does good customer service actually mean? In this post
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What Is Good Customer Service For Utilities?
Previously EdgeTier investigated what was considered to be good customer service for the retail industry and compared it with 11
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What Is Good Customer Service For Retail?
In this blog post we will look specifically at retail and how the UK retail industry compares with both its
