Modern Quality Assurance: How to do customer service QA the right way
Make agent QA both effective and efficient by blending AI and human expertise.
Articles & News
EdgeTier Conversation Intelligence Library
Learn more about EdgeTier products, customer service best practices, and discovery how customer service automation and AI can give your contact centre the competitive edge.
- Read more
- Read more
AI-Powered Interaction Summaries are now available in EdgeTier
Here at EdgeTier, we've just reached a milestone on the EdgeTier system. We are introducing our first Generative AI feature
- Read more
EdgeTier now integrates with Zendesk Eventbridge
We’re happy to announce that EdgeTier has built an integration to work with the data streaming platform Amazon Eventbridge with
- Read more
Celebrating Our ISO 27001 Certification: What It Means for You
At EdgeTier, we’re thrilled to announce that we have achieved ISO 27001 certification, awarded by the British Assessment Bureau. This
- Read more
Travel Contact Centres exceed SLAs with AI Monitoring Alerts
Travel Contact Centres Stay Alert With WatchTower AI Background: the travel industry The travel industry is a spinning plate
- Read more
5 Ways Ai is Improving the Life of Contact Center Managers
Contact center managers can struggle under the weight of delivering great service, while also being expected to provide valuable customer
- Read more
React to Issues Faster With Contact Centre AI
Problem If you are running a customer service centre, do any of the below apply to you? 1. You rely
- Read more
Using AI to Improve Customer Experience
Importance of Customer Experience According to Forbes organisations with superior customer experience bring in 5-7 times more revenue than competitors
