Product
- Conversational Intelligence
- Product Overview
- Sonar - Anomaly detection
- Index - Customer insights
- Coach - Agent QA & coaching
- Chat & Email Handling
- Assist
Company
Resources
Product
- Conversational Intelligence
- Chat & Email Handling
- Overview
  An overview of our popular conversational intelligence suite
- Sonar
  React fast to unknown customer issues with proactive anomaly detection
- Index
  Understand customer attitudes with AI tagging and reporting
- Coach
  Improve agent performance with AI-powered QA & coaching
- Assist
  Reduce agent handling time with AI-assisted chat and email handling
Company
- About Us
  At EdgeTier, we’re building a world where getting your problem solved is as easy as messaging your friends.
- Careers
  We're after bright minds who work well in teams, problem solvers and are passionate learners.
- Articles & News
  Keep up to date with our latest software releases and news about EdgeTier and the industries we work within.
- Get in Touch
  Still got questions? Get in touch and our friendly team will answer your questions.
Contact Deflection, Chatbots, and Customer Assistance
Author: Shane Lynn
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Resources
- Events
  Come and visit us at an expo or live event taking place near to you.
- Case Studies
  See how other companies are transforming their customer service with EdgeTier.
- Articles & News
  Keep up to date with our latest software releases and news about EdgeTier and the industries we work within.
- Webinars
  Still got questions? Get in touch and our friendly team will answer your questions.
Industries
- Retail
  React fast to unknown customer issues with proactive anomaly detection
- Utilities
  Understand customer attitudes with AI tagging and reporting
- Travel
  Improve agent performance with AI-powered QA & coaching
- Gaming
  Reduce agent handling time with AI-assisted chat and email handling
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EdgeTier seamlessly integrates with most major customer platforms, like Salesforce, Zendesk, Intercom, LivePerson, and LiveAgent.
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Articles & News

EdgeTier Conversation Intelligence Library

Learn more about EdgeTier products, customer service best practices, and discovery how customer service automation and AI can give your contact centre the competitive edge.

- Articles & News
Contact Deflection, Chatbots, and Customer Assistance
Customer contact deflection with chatbots; it's the quintessential example of AI for a contact centre. The instant a customer first
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