Travel Contact Centres exceed SLAs with AI Monitoring Alerts
Travel Contact Centres Stay Alert With WatchTower AI Background: the travel industry The travel industry is a spinning plate
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EdgeTier Conversation Intelligence Library
Learn more about EdgeTier products, customer service best practices, and discovery how customer service automation and AI can give your contact centre the competitive edge.
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EdgeTier Version 5.22: Departments, Email Routing, Skill Editing
In this latest update to EdgeTier agent assist, we have added the ability to separate users into isolated teams with
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WatchTower September Release: Emotions, Metrics, and Interaction Views
Do you remember, the 21st night of September? You will have to forgive us as it's not quite the 21st
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EdgeTier Version 5.20: Offline Chat Deflection & Live Searched Chats
Offline Chat Deflection & Live Searched Chats Are Here Today, we’re announcing two exciting new features. Offline Chat Deflection will allow customers
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Analytics Innovation Award Finalists
It's exciting times around EdgeTier HQ. We're delighted to be in the final of the Analytics Innovation Awards. The award
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EdgeTier Version 5.17: Full-text Search & Filter Improvements
What's New With Search and filtering? Over the last while, we’ve been hard at work delivering enhancements to search and filtering
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EdgeTier Version 5.15: Chat Warnings, Change Skill, Email Enhancements & More
This release includes some helpful additions to help identify any potential issues in the chat queue through Live Chat Warnings.
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EdgeTier Version 5.13: Limitless Reporting, Shortcuts, Notes & More
In line with EdgeTier’s key themes of increasing team productivity while delighting with data, this release delivers major new functionality
