CCW Event

Uniting the UK’s most innovative and forward-thinking customer management professionals Customer management leaders in the UK stand at a crossroad of necessity and opportunity. With a landscape marked by mounting employment costs, expansive pools of English-speaking workforces nearshore and offshore, and a liberal regulatory approach to implementing AI: the stage is set for a transformative leap…

CCW Event - UK Sumit

Uniting the UK’s most innovative and forward-thinking customer management professionals

Customer management leaders in the UK stand at a crossroad of necessity and opportunity. With a landscape marked by mounting employment costs, expansive pools of English-speaking workforces nearshore and offshore, and a liberal regulatory approach to implementing AI: the stage is set for a transformative leap into the future.

UK consumers are demanding support that transcends efficiency, requiring us all to deliver an experience that resonates with desires for inclusivity, quality, value and simplicity. There are multiple layers of complexity to navigate with the aforementioned as well as regional and industry specific customer metrics, frameworks and cultural nuances to adhere to.

But with the formidable advantage of regional autonomy, a community hungry for innovation, and some of the leading minds in the continent spearheading the latest and greatest case studies here in the UK, there’s no longer an option to be paralysed by risk of transformative change. It’s time to take advantage of the opportunity and take action.

Customer-Focused Leaders Trust EdgeTier

  • novibet

    "It has reduced the time for the quality assurance process as it provides clear data and a very robust direction on where to look and what matters the most."

  • EdgeTier Assets - Abercrombie Logo

    "The anomaly feature is a game changer for us. It’s highly accurate and has helped us identify customer issues, agent errors, and even fraud that would have taken us longer to catch."

  • "EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error."

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