Product
- Conversational Intelligence
- Product Overview
- Sonar - Anomaly detection
- Index - Customer insights
- Coach - Agent QA & coaching
- Chat & Email Handling
- Assist
Solutions
Company
Resources
Product
- Conversational Intelligence
- Chat & Email Handling
- Overview
  An overview of our popular conversational intelligence suite
- Sonar
  React fast to unknown customer issues with proactive anomaly detection
- Index
  Understand customer attitudes with AI tagging and reporting
- Coach
  Improve agent performance with AI-powered QA & coaching
- Assist
  Reduce agent handling time with AI-assisted chat and email handling
Customer Success Story:
How Belmond cut response time by nearly 20 hours with AI-driven auto-tagging
Read the Belmond story
Solutions
- Retail
  Understand why customers are contacting you, what’s driving frustration, and get the insights you need to fix issues.
- iGaming
  Gain insight into player sentiment, monitor crucial conversations, and equip agents to provide exceptional support.
- Travel
  Understand what’s driving customer contact and fix issues before they turn into complaints or poor ratings.
- See It In Action
  Your conversations are full of insights. We’ll help you find them - book a quick demo.
Tracking Codere’s agent comments and highlighting issues in real time
Read the Case Study
Company
- About Us
  At EdgeTier, we’re building a world where getting your problem solved is as easy as messaging your friends.
- Careers
  We're after bright minds who work well in teams, problem solvers and are passionate learners.
- Articles & News
  Keep up to date with our latest software releases and news about EdgeTier and the industries we work within.
- Get in Touch
  Still got questions? Get in touch and our friendly team will answer your questions.
Fixing Confusion: Elevating emotion detection for smarter customer support
Author: Leanne Sullivan
Read the full article
Resources
- Events
  Come and visit us at an expo or live event taking place near to you.
- Case Studies
  See how other companies are transforming their customer service with EdgeTier.
- Articles & News
  Keep up to date with our latest software releases and news about EdgeTier and the industries we work within.
- Webinars
  Still got questions? Get in touch and our friendly team will answer your questions.
- Product Updates
  Stay up to date on all the latest features and product updates across EdgeTier.
Industries
- Retail
  React fast to unknown customer issues with proactive anomaly detection
- Utilities
  Understand customer attitudes with AI tagging and reporting
- Travel
  Improve agent performance with AI-powered QA & coaching
- Gaming
  Reduce agent handling time with AI-assisted chat and email handling
Unlock Insights
EdgeTier seamlessly integrates with most major customer platforms, like Salesforce, Zendesk, Intercom, LivePerson, and LiveAgent.
Read customer success story
Integrations
Request a Demo

Request a Demo

Product Updates

Stay up to date on all the latest features across EdgeTier

Featured Updates

January, 2025

New Emotion: Customer Confusion 😕

We've enhanced our emotion and sentiment detection by adding a powerful new feature that identifies Customer Confusion in messages. This new emotion detection mode automatically flags messages where customers express confusion about products, processes, or solutions provided by agents, eliminating the need for manual tag setup.

Index

December, 2024

Custom Charts: Interactive metrics at your fingertips

Our new custom charts feature offers a dynamic and efficient way to visualise customer insights, allowing users to easily explore their data in real-time. Gone are the days of exporting data, uploading it to external tools, and manually creating graphs.

Core Update
Index