Driving a cultural shift at Abercrombie & Fitch Co.
Driving a cultural shift by allowing customer support to be at the heart of data-driven decision-making.
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Leveraging our experience in analysing hundreds of thousands of customer interactions daily, we’re excited to share unique insights on delivering best-in-class customer experiences through AI and machine learning—without losing the human touch.
Driving a cultural shift by allowing customer support to be at the heart of data-driven decision-making.
Come and visit EdgeTier in Amsterdam at the future of customer engagement event! In October 2024, the Customer Contact Week Europe
EdgeTier Unveils New Website – A Bold Leap Forward in AI-Driven Customer Service Solutions EdgeTier, the AI-powered customer service platform
EdgeTier insights delivered savings equivalent to 6 full-time employees, empowering Novibet to lead in the competitive online gaming industry.
With our data-driven QA review process, there’s no more wasting time manually sifting through agent conversations.
From Reactive to Proactive: Leveraging the voice of the customer to become the company’s insights engine.
Here at EdgeTier, we've just reached a milestone on the EdgeTier system. We are introducing our first Generative AI feature
We’re happy to announce that EdgeTier has built an integration to work with the data streaming platform Amazon Eventbridge with
Using AI-enabled agent assist to reduce chat handling time by 25%.
Increasing data visibility to proactively handle customer issues for top-notch support.
At EdgeTier, we’re thrilled to announce that we have achieved ISO 27001 certification, awarded by the British Assessment Bureau. This
This funding will enable us to meet the growing demand for our real-time AI analytics platform and continue to help
Foreword Since launching to the market in early 2021, EdgeTier’s intelligent monitoring and alerting software has established itself as the
Travel Contact Centres Stay Alert With WatchTower AI Background: the travel industry The travel industry is a spinning plate
The Department of Foreign Affairs chooses EdgeTier to provide digital customer-care using EdgeTier’s next-generation live-chat technology.
We all know that good customer service is important, but what does good customer service actually mean? In this post
"The EdgeTier deployment was completely painless. EdgeTier took the time to understand our business in depth.” Pete RowanExecutive Vice President,
Sentiment analysis allows the discovery of satisfaction or frustration amongst your customer messages and survey responses. In this post, we
The world of Artificial Intelligence is broad and complex, and definitely difficult to penetrate for the uninitiated. The most commonly